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Professional Dog Grooming Products

Customer Service

Shipping Rates

Within contiguous US states (excludes FOB types):

Order Total USPS Priority Mail
Up to $39.99 $10.95
$40-$84.99 $12.95
$85-$149.99 $16.95
$150.00-$224.99 $19.95
$225-$299.99 $21.95
$300-$349.99 $23.95
$350 and up **Free**

Orders for in-stock items that are received by 5:00 PM EST are shipped in 2-4 days.

Shipments to Alaska, Hawaii, and Puerto Rico are sent via US Postal Service, unless you email us prior to placing your order. Additional shipping charges will be applied at time of shipping. If you email us before placing your order, we can arrange for shipping via FedEx to Alaska, Hawaii, and Puerto Rico.

In the event that an item is out of stock, we reserve the right to hold the order until all items become available.

Returns and Cancellations

Returns must be requested within 15 days of receipt of goods, and are subject to a 20% restocking charge. You must contact us for a Return Authorization Number before any merchandise may be returned. We reserve the right to return-to-sender any unauthorized return. Returned merchandise must be in a new saleable condition and in the original packaging.

It is recommended that you ship returns via UPS or FedEx, as these carriers provide the ability to trace your shipment and automatically insure packages to $100. If your package is valued at more than $100, we recommend that you insure the package for its total value, in the event of loss. If you elect to use the United States Postal Service (USPS) we highly recommend that you insure your package. We bear no responsibility for uninsured packages that are lost in transit.

If an order is cancelled after it has shipped, or if goods are refused when shipper delivers, we charge a 25% restocking fee.

Shipping and handling charges are not refundable.

Damaged Items

If merchandise is received damaged, please call or email us for reshipment of merchandise or a credit toward your next purchase, allowing time for a claim to be processed with the carrier. Please include your order number, name, and address.

ALTHOUGH EVERY PRECAUTION IS TAKEN, SOME ERRORS DO OCCUR. WE RESERVE THE RIGHT TO CORRECT ANY SUCH ERRORS.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.